Draft. This page is a starting point for Greenseed to review and adjust before relying on it.
Damaged or incorrect goods
Tell us within 48 hours of delivery if equipment arrives damaged, or is not what you ordered. Send photographs of the item and its packaging to [email protected]. We will replace it or refund it, at no cost to you.
Faulty equipment
Equipment that develops a fault within its warranty period is repaired or replaced under the manufacturer's warranty. Contact us with the model, serial number and a description of the fault, and we will arrange an inspection.
Change of mind
Unused equipment in its original, unopened packaging may be returned within 7 days of delivery. Return transport is at your cost, and a restocking charge may apply. We cannot accept returns of customised, made-to-order or installed equipment.
Refunds
Approved refunds are made to the original payment method within 14 working days of us receiving and inspecting the returned equipment.
Not covered
- Equipment damaged by misuse, unauthorised modification or incorrect installation by others.
- Consumable and wear parts.
- Faults caused by water quality or by missed scheduled servicing.
Questions
[email protected] · +6011 6563 3411